phone line being cut with scissors

ISDN Lines – Stage 1 of the Switch-off in 2020

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From 2020, you will no longer be able to purchase any new or additional ISDN lines. This is the first key stage in the planned switch-off of the entire ISDN network by Openreach.

Openreach originally announced the phasing out of ISDN lines in 2016.

This phase-out will be delivered in two stages;

Stage 1: From 2020, customers will no longer be able to order new or additional ISDN lines.

Stage 2: By 2025, Openreach plans to remove the ISDN product from their portfolio completely and all existing ISDN lines will then stop working.

What about Analogue lines that I use for calls and my broadband?

Although Openreach intend to phase out standard analogue lines at the same time, they are not just going to simply switch them off.  In the transitional period (over the next three years) we will slowly begin to see the introduction of SOTAP (Single Order Transitional Access Product). SOTAP allows the use of the same copper analogue lines that our businesses and homes have relied on until now to carry Internet connections. However, the reality is that these lines will no longer support phone calls. SOTAP will be with us for as long as it takes for Openreach to deliver FTTP (Fibre to The Premises).

Why is this happening?

Quite simply – Demand.

Everyone wants faster and more reliable internet connections so, in order to achieve this, old copper cables need to be replaced with fibre optic based products.

What do I need to do?

Plan ahead!

Your phone lines aren’t going to be switched off straight away – this change will come, but it’s still some time away.

The key is to start thinking about your existing systems and lines and plan the move to IP based telephony as soon as possible. There are several options available and we can help explain these to you.

When the time is right for you, give 5 Rings a call and we’ll guide you through the process.

Contact us

Phone: 0333 2200 555